Helpiing
Revamp of the Admin functionality
Experiential Project Northeastern
ROLE
UX Research
Moderator (User Interviews)
Notetaker (User Interviews)
UX Design
UI Design
(Team of 4)
TOOLS
Zoom
Optimal Workshop (Card Sorting)
Figma
PROCESS
Inquiry
User Interviews
User Persona
Sketching
Wireframing
Prototyping
CHALLENGE
The challenge is that the current mobile application lacks functionalities for admins, such as preventing them from organizing posts by similarity and controlling community membership, compromising the efficiency and safety of managing virtual communities.
SOLUTION
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Introduction of a dedicated admin panel
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Allowing admins to invite users to join their communities
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Allowing admins to accept or reject membership requests
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The creation and assignment of post categories
This upgrade aims to streamline community management while ensuring a safer and more organized community.
USABILITY TESTING SCRIPT
Research Questions
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Briefly introduce yourself. Please tell us about your current responsibilities as an Admin.
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Tell us about the mode of communication you use to interact with or manage your community. Please list all the scenarios when you use your application as an admin.
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What are the problems/ challenges that you face while performing
your duties?
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Select the most frequent scenario. Now I’d like you to walk me through the steps you follow when you begin to perform admin duties. Please talk out loud as you walk through these steps
​
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How can the app personalize the wellness journey for users with chronic conditions differently from those with preventative health goals?
​
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Navigate them through the admin panel and have them perform a few tasks. Please talk out loud as you walk through the steps.
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What kind of tasks would you like to be automated/added/improved in the system?
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Are there any features that you want to have in a mobile version of this app?
MARKET RESEARCH
​1 in 4
AMERICANS ARE WILLING TO ASK FOR HELP
Source: Melore, 2022
313%
more visits on mobile apps compared to their desktop app
Source: Imed, 2023
CUSTOMER VALIDATION
Admins should have the capability to manage which communities a member is added to, as well as control the visibility of the communities a member belongs to.
The posting types have all been hard-coded into the app infrastructure - it doesn’t give any flexibility. Community admin should have the authority to decide the posting types relevant to their communities, enhancing diversity and inclusivity.
I prefer using the desktop version, as it offers more user-friendliness compared to the mobile version.
USER PERSONA
SKETCHES
Sending Bulk Invitations
Accepting Members' Invitations
MOCKUPS
Inviting Members
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Multiple invitation options (message, email, link)
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Bulk invite
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Add single or multiple contacts from the address book and include a message text
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Success feedback toast on a successful invitation
Accepting & Rejecting Membership Requests
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View a list of pending invitations and their total count
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Accept or decline requests
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Accepting or rejecting a request triggers a success message
Community Health Worker (CHW) Interface
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Create, edit, and delete post categories
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Assign a category to a post
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Update a post's assigned category
PROTOTYPE
LEARNING OUTCOME
This project gave me firsthand experience working with a real client, where I learned how to draft a user interview script and effectively facilitate and moderate user interviews. I also gained insights into various research methods, including interviews, surveys, and card sorting. Additionally, this was my first time collaborating with a diverse team, allowing me to develop strong teamwork and communication skills.
