Culture Care Collective
Health Application Design
Experiential Project Northeastern
ROLE
UX Research
UX Design
UI Design
(Team of 5)
TOOLS
Figma
Adobe Photoshop
Google Forms
PROCESS
Inquiry
Market Research
Comparative Analysis
User Research (Survey)
User Personas
Wireframing
Prototyping
CHALLENGE
The challenge is to deliver personalized wellness recommendations to users, fostering their trust and empowering them to take control of their own well-being while alleviating the workload on Community Health Workers (CHWs).
SOLUTION
Empowering users with personalized wellness goals generated based on questionnaire responses, fostering self-management and reducing CHW workload. Users can track, expand, and set reminders for their goals easily through a user-friendly interface.
RESEARCH QUESTIONS
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Could incorporating a wider variety of data sources, such as wearable health devices, enhance the personalization of recommendations?
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What does the intake process look like to generate information that will be used to drive the AI’s decision-making? Is it the CHW inputting information into their side of the app?
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Currently, wellness goals are set manually by CHWs and clients - so, does CHW engage doctors/nurses in this process or are they trained with the necessary knowledge? How CHW set wellness goals for patients?
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How can the app personalize the wellness journey for users with chronic conditions differently from those with preventative health goals?
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If the AI model makes a recommendation that is irrelevant to the patient’s needs, are there any contingency or alternative solutions in place?
MARKET RESEARCH
​6 in 10
AMERICANS LIVE WITH CHRONIC DISEASE
Source: CDC
36% US Adults
with Lower Income have Two or More Chronic Conditions
Source: Commonwealth Fund
COMPARATIVE ANALYSIS
USER PERSONA
USER SCENARIOS
Patient
As a user with chronic conditions,
I want the app to personalize my wellness goals based on my medical history and wearable data,
So that I receive recommendations that reflect my long-term health needs.
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As a patient,
I want to schedule reminders for my wellness goals,
So that I receive timely notifications and stay on track with my health plan.
Community Health Worker
As a community health worker,
I want to collaborate with clients on goal-setting through the app and manually edit goals for each patient.
So that I can customize their wellness plans and effectively track their progress.
COLOR PALETTE
WIREFRAMES
Wellness Goals Generation
Patient Chatbot
Health Worker Dashboard
Patient Wellness Goals
Device Integration & Badges
MOCKUPS
Wellness Goals Generation
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The patient fills out a questionnaire
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The responses to this questionnaire are used to automatically generate health goals, such as "Drink 8 glasses of water"
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Patients can view their goals and expand these goals for more details
Dashboard & Navigation
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Patients can manually track their goals or use third-party apps and devices
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They can schedule reminders for their goals
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A sidebar allows easier navigation
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The homepage was revamped for a modern look
Community Health Worker (CHW) Interface
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The community health worker can manage their assigned patients through their interface
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They can view and edit their patients' health goals
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They can schedule reminders to keep their patients on track
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They can manually add new goals for their patients
INTERACTIVE PROTOTYPES
Patient Interface
Community Health Worker Interface
LEARNING OUTCOMES
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End-to-end product design: Led the full UX cycle, from market and user research to interactive prototyping under a tight timeline of 12 weeks.
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Client-driven collaboration: Gained firsthand experience partnering with a real client, aligning deliverables to evolving business goals.
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AI integration: Translated a high-level “AI capability” into concrete features by building personalized recommendation logic and a 24/7 AI chat assistant.
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Business-to-UX translation: Learned how to dissect and analyze a business capability, validate it through research, and transform it into a smooth user experience.
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Iterative improvement: Strengthened my ability to embrace constructive criticism and rapidly integrate the feedback received into successive design iterations.
